Refund Policy

1. Digital Product Policy

Due to the nature of digital products, which can be duplicated and retained after a refund, we generally do not offer refunds or returns once a digital book or course has been delivered.

By purchasing our digital products, you acknowledge that you are purchasing non-tangible, irrevocable goods and agree to our no-refund policy.

2. Exceptions for Refunds

We may consider refund requests on a case-by-case basis in the following exceptional circumstances:

• Duplicate Purchase: If you accidentally purchased the same product twice
• Technical Issues: If the product is defective or doesn't function as described and we cannot resolve the issue
• Undelivered Product: If you did not receive the product after payment and we cannot provide proof of delivery

All refund requests must be submitted within 7 days of purchase and include detailed information about the issue.

3. Refund Request Process

To request a refund, please contact our customer support team with the following information:

• Your full name and contact information
• Order details (product name, date of purchase, amount paid)
• Payment method used (JazzCash, Easypaisa, or Binance)
• Detailed explanation of the issue
• Any supporting evidence (screenshots, error messages, etc.)

We will review your request and respond within 3-5 business days.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind or personal preference
• Failure to read the product description before purchase
• Inability to use the product due to technical limitations on your device
• Purchasing the wrong product by mistake
• Not having enough time to use or read the product
• Dissatisfaction with the content after accessing it

5. Approved Refunds

If your refund request is approved:

• Refunds will be processed to the original payment method within 7-14 business days
• For JazzCash and Easypaisa payments, the refund will be credited to your mobile account
• For Binance payments, the refund will be processed in the original cryptocurrency
• You will be required to delete all copies of the digital product from your devices

6. Product Replacement

In some cases, instead of a refund, we may offer to replace a defective product with a functioning version. This is at our discretion and will be communicated during the refund request process.

7. Contact Information

For refund requests or questions about our refund policy, please contact us:

• Email: support@growzio.com
• WhatsApp: +92 319 5179084
• Business Hours: 24/7 Support Available